Frequently Asked Questions
You can request a preferred service day and we’ll do our best. Times aren’t guaranteed. We optimize routes each morning — so arrival can vary within the day.
Nope. As long as we have safe access to the yard, we’ll scoop and go. You’ll get arrival and completion notifications
We enter, latch it behind us, and snap a gate photo when we leave so you know it’s secure.
We bag it using heavy-duty, biodegradable liners and haul it away. Dog poop never goes in your trash unless you specifically ask us to.
Friendly dogs are fine. For everyone’s safety, aggressive or anxious pets must be secured during service. We don’t enter homes or garages.
We keep it clean and green: tools are disinfected between yards with Kennelsol, simple green outdoor yard deodorizer is available on request, and every pickup goes in a biodegradable trash bag.
We work in most conditions, including light rain or snow. Dangerous weather, lightning, extreme cold, or deep snow may delay service—we’ll notify you and reschedule if needed.
We do a thorough pass, but heavy leaves or tall grass can conceal waste. Anything missed is picked up on the next visit once it’s visible.
Prices are based on dogs, frequency, and yard size. Online quotes are estimates only; large areas, heavy buildup, or add-ons may change the final price after assessment.
Service is prepaid monthly and billed on the first of the month. One-time cleanups are due before service starts after the final assessment by our technician. No refunds for yards cleaned or for visits where we arrive but can’t access the property.
Credit or debit card through our client portal is preferred. We also accept cash, check, Venmo, and Cash App when arranged in advance.
Skip requests must be in writing at least 24 hours before your service day. There’s no extra charge—your next visit will count as two cleanups. Monthly plans aren’t eligible for pauses. Reschedules are limited to availability.
Because travel and time costs are real, the visit is still charged. Please ensure gates are unlocked and pets are secured on service day.
Yes. If we miss something, tell us within 24 hours and we’ll return for a free re-scoop.
Yes, we will send a text message before we start and a completion message after. If you have a gate, we will snap a picture of it secured.
No long-term contracts. You can cancel at any time in the client portal. Please cancel before the next billing cycle to avoid new charges.
