Frequently Asked Questions
We offer flexible scheduling options—weekly, bi-weekly, or monthly visits—so you can choose the frequency that best fits your needs.
No. As long as we have access to your yard, we can complete the job without you being there. We will take pictures of the gate being closed when we leave and send them to you after our visit.
We bag and remove all waste, disposing of it properly in accordance with local regulations and eco-friendly practices.
Yes, we’re always happy to clean with pets around! To keep everyone safe and comfortable, if your dog has shown any aggression, please have them stay indoors during our visit. Your cooperation helps ensure a positive experience for everyone involved.
We accept major credit cards and online payments, and you can manage your account and billing through our customer portal.
No. Our services are contract-free, so you can start, stop, or adjust your schedule at any time.
If our team arrives and cannot access your yard, we’ll try knocking, ringing the doorbell, and reaching out via text and phone. If we still can’t get in, don’t worry—there’s a silver lining. We’ll charge the normal fee to cover this visit, and at your next scheduled service, we’ll scoop twice the amount without charging any extra. In the end, your total cost remains the same, and we simply do a bit of extra work at no additional charge. If you prefer a special return trip instead, we can arrange that for a small fee to cover the extra travel time.
We waive the initial clean-up fee for customers who join our regular subscription plan, regardless of how long it’s been since your last cleaning.
However, for our One Time Only services the exact quote will be determined after your field tech sees the yard. The one-time cleanup estimate is based on the number of dogs, yard size, and the last time a yard was cleaned.
Yes. If you’re not completely satisfied, let us know and we’ll make it right.
We use EPA-registered disinfectants and deodorizers to ensure your yard is safe, clean, and fresh-smelling after each visit.
We typically operate on most summer holidays to help keep your yard clean and waste-free. However, we do not provide service on Independance Day, Veteran’s Day, Thanksgiving, Christmas day, or New Year’s Day. If your regularly scheduled visit happens to fall on one of these holidays, we’ll do our best to accommodate you by coming either the day before or the day after.
Yes, you can request a specific day. We’ll do our best to accommodate your preferred schedule, ensuring your yard stays waste-free and clean at the times that work best for you.
We don’t provide specific arrival times. While we do our best to respect your schedule, we finalize our route the night before each service to minimize travel time and keep costs low.
Yes! K9 Scooper Heroes offers dog waste removal services all year long. Even throughout the winter, we’ll still be there to help.
Please note if your yard is still snow-covered and under ice, we will only clean what is visible and accessible. Any uncollected waste will be collected each visit it is exposed.
We’re equipped to work through most weather conditions, whether it’s a light drizzle or a chilly afternoon. We’ll only reschedule if truly severe weather puts safety at risk. Otherwise, rain or shine, you can count on us to keep your yard clean and fresh.
In the unlikely event that we cannot make it out to your property within a reasonable time frame of your original service day the following billing procedures will apply. Hopefully we never have to put this into effect.
- All missed days due to weather conditions will still be billed the same. We will reschedule a cleaning date with you as soon as possible.
- There will be a two consecutive week limit on any snow charges. Meaning that if for some reason we are unable to service your yard for more than two weeks in a row; you will not be charged for the remaining missed days.
- Please note that when snow is expected your service day may be changed. That way we will be able to clean your yard before the snow hits.
- If your service day is missed due to snow; we will be out as soon as possible to prevent any excessive accumulation of waste in your yard.
Feel free to call, text, or email us—or use our Contact Form. The sooner you let us know, the better! If you give us at least 24 hours’ notice and your dog won’t be using the yard, there’s no charge for the skipped service. Enjoy your trip!
