K9 Scooper Heroes LLC Privacy Policy
Effective Date: 04/20/2026
1. Overview
K9 Scooper Heroes LLC (“K9 Scooper Heroes,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your information with transparency and care.
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- Visit our website
- Request a quote
- Sign up for service
- Use our client portal
- Communicate with us
- Make payments
- Interact with our services in any way
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
A. Information You Provide
We collect information you voluntarily provide, including:
- Name
- Service and billing address
- Email and phone number
- Pet information (such as number of dogs)
- Gate access instructions and service notes
- Payment details (processed through secure third-party providers)
- Messages, reviews, and communications
B. Automatically Collected Information
When you interact with our website or systems, we may collect:
- IP address
- Device and browser type
- Pages visited and time spent
- Referral source
- Approximate location (based on IP)
- Cookies and similar tracking technologies
C. Service and Operational Data
To deliver reliable service, we may collect:
- Appointment history and routing data
- Service timestamps and notes
- Photos of gates, yards, or service areas
- GPS or location verification logs
- Billing and invoice history
3. How We Use Your Information
We use your information to operate and improve our business, including to:
- Schedule, route, and complete services
- Manage your account
- Send service notifications (on-the-way, completion, updates)
- Process billing and payments
- Verify service delivery and resolve disputes
- Improve operations, routing, and customer experience
- Send marketing communications (where permitted)
- Detect fraud or misuse
- Comply with legal obligations
4. Communications (Text, Email, and Calls)
By providing your contact information, you consent to receive service-related communications, including:
- Scheduling updates
- Billing notifications
- Appointment confirmations
- Customer support messages
You may also receive marketing communications where permitted.
- You can unsubscribe from marketing emails at any time
- You can opt out of SMS by replying STOP
Even if you opt out of marketing, we may still send essential service-related communications.
We do not sell or share SMS opt-in data with third parties for their marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and performance
- Track marketing effectiveness
You can manage cookie settings through your browser. Disabling cookies may impact site performance.
6. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties that help us operate, including:
- Payment processors
- Scheduling and CRM platforms
- Website hosting and analytics providers
- Communication tools (email, SMS)
- Employees, contractors, and service personnel
- Professional advisors (legal, financial, insurance)
We may also share information:
- When required by law
- To protect our business, customers, or property
- In connection with a sale, merger, or restructuring
We may use aggregated or anonymized data that does not identify you.
7. Payment Information
All payment information is processed through secure third-party providers.
We do not store full credit card numbers on our systems.
Payment data is subject to the privacy and security practices of the payment processor.
8. Service Documentation (Photos, GPS, Notes)
To ensure quality and accountability, we may collect:
- Photos of gates, yards, or service areas
- Service notes and timestamps
- GPS or route verification data
These records are used for:
- Service verification
- Quality control
- Training
- Dispute resolution
We may use non-identifying images for marketing purposes.
You may opt out of marketing use by contacting us in writing.
9. Data Retention
We retain information only as long as necessary to:
- Provide services
- Maintain accounts
- Meet legal and tax requirements
- Resolve disputes
- Support business operations
Retention periods vary depending on the type of data.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.
11. Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Request deletion (subject to legal obligations)
- Opt out of marketing communications
To make a request, contact us using the details below. We may need to verify your identity.
12. Third-Party Services
Our website and communications may include links to third-party services.
We are not responsible for their privacy practices. Their policies apply when you interact with them.
13. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect information from children under 13. If this occurs, we will take steps to remove the information.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of any changes.
15. Contact Us
For questions or privacy requests:
K9 Scooper Heroes LLC
Email: support@k9scooperheroes.com
Mailing Address: 1425 Whipple Ave NW, Canton, OH 44708
