K9 Scooper Heroes LLC Terms of Service

1. Definitions

Account: A profile you create to access or manage the Service.
Add On Services: Optional services purchased separately when available, including yard deodorizer treatments and application of sanitizer or disinfectant solutions to designated non grass surfaces. We may introduce additional Add On Services in the future.
Affiliate: Any entity that controls, is controlled by, or is under common control with the Company.
Company / we / us / our: K9 Scooper Heroes LLC.
Feedback: Ideas, suggestions, or proposals you submit to us.
Promotions: Special offers, discounts, contests, or free trials.
Service: Our website, client portal, and pet waste removal and related offerings, including any Add On Services.
Subscription: A recurring service plan for ongoing Service.
You / Client: The person or entity using the Service.

2. Acceptance, Eligibility, Entire Agreement

You must be at least 18 years old to use the Service. By creating an Account, checking an I agree box, signing up by phone, web form, text, or email, allowing us onto your property, or otherwise using the Service, you agree to these Terms and our Privacy Policy.

These Terms, together with any written service confirmation, plan selection, invoice, or order form we provide, are the entire agreement and supersede prior communications or agreements.

3. Scope of Service

We scoop, bag, and haul away pet waste from reasonably accessible outdoor areas based on your selected plan.

We may offer Add On Services seasonally or from time to time when available and selected. Availability may vary due to weather and operational capacity.

We do not:

• Provide landscaping or general property maintenance, including mowing, raking, blowing, or hauling yard debris

• Enter confined or obstructed spaces, including under decks, porches, sheds, stairs, trampolines, playsets, vehicles, or dense brush

• Remove waste from unsafe or hazardous areas, including steep ledges, cliffs, drop offs, unstable retaining walls, unstable ground, or any area our technician deems unsafe

• Collect or handle biohazardous or hazardous materials, including blood, vomit, large areas of liquid diarrhea, human waste, medical sharps, broken glass, chemical spills, wild animal carcasses, or any material presenting elevated health, safety, or contamination risk in our judgment

If unsafe, obstructed, or hazardous conditions exist, we may limit or refuse service to those areas. The visit may still be considered completed for all safe accessible areas.

4. Scheduling, Routing, Time Windows

We route for efficiency and cost control. Specific arrival times or time windows are not guaranteed. Your service day generally remains consistent but may be adjusted due to weather, holidays, safety, or operational needs.

If enabled in your Account, you may receive on the way and all done notifications.

5. Yard Access, Safety, Client Responsibilities

5.1 Yard Access and Safety

You are responsible for safe unobstructed access to the service areas, including functional unlocked gates and clear reasonably safe paths.

The following may result in a charged no access visit under Section 7.3:

• Locked gates or blocked access

• Overgrown grass or heavy debris

• Aggressive animals or unsafe behavior

• Other unsafe or hazardous conditions

For safety, we will not climb fences, enter homes or garages, handle pets, crawl under or into confined spaces, or work on unsafe terrain. Waste in unsafe or inaccessible areas may be left in place and the visit is still considered completed for accessible areas.

5.2 Client Responsibilities

You agree to:

• Maintain reasonably safe and accessible conditions (gates, paths, grass height, debris control)

• Secure pets and disclose aggressive or anxious animals

• Disclose known hazards such as holes, exposed wires, damaged irrigation, unstable structures, or slip fall risks

• Keep contact information, billing details, and pet count accurate and updated

5.3 Authorization to Enter Property

You authorize K9 Scooper Heroes LLC, its employees, and subcontractors to enter your property on scheduled service days to perform the Service, including accessing gated yards and designated service areas. You represent that you have the legal right to grant this access. If access cannot be safely obtained upon arrival, the visit may be treated as a no access visit under Section 7.3.

6. Service Area

We provide Service only within our defined service area. We may refuse, limit, reschedule, or discontinue Service outside our service area or in any area we choose not to serve based on routing, capacity, safety, or operational needs.

7. Pauses, Missed Visits, No Access, Conditions, Debris, Extra Charges, Service Quality

7.1 Pauses and Reactivation

Subscriptions (weekly or every other week service) may be paused for up to 30 consecutive days to maintain route placement. Pause requests must be submitted at least 48 hours before the next scheduled visit and are subject to approval.

During an approved pause, service stops and billing for scheduled visits during the pause stops.

Route placement is maintained only for short pauses. If there is an extended pause or service interruption of 31 days or more since your last completed service day, we may remove you from the route. Route placement and preferred service day are not guaranteed upon return, reinstatement is subject to availability and current pricing, and we may treat your return as a new enrollment, in which case the Initial Cleanup Fee in Section 11.6 applies.

7.2 Missed Visits and Fulfillment (Skips, Holidays, Weather, Company Reschedules)

Service Week Definition: Our standard service week is Monday through Friday. Saturday and Sunday are not standard route days and are used at our discretion for catch up visits, initial cleanups, one time cleanups, and limited schedule overflow. Weekend availability is not guaranteed.

A scheduled visit may not occur on the original day due to a client requested skip, holiday timing, weather, safety, or operational needs.

How fulfillment works:

• If we can reschedule within the same service week (Monday through Friday): we perform one standard visit and it counts as one visit.

• If we cannot reschedule within the same service week: the missed visit is fulfilled by a catch up visit on your next regular service day. At our discretion and based on routing, we may also schedule catch up visits on Saturday or Sunday.

• The catch up visit covers all accumulation since your last completed visit and may represent more than one visit depending on the length of the gap and your plan frequency.

• If conditions materially exceed what is typical for the represented visits, additional charges may apply under Sections 7.5 and 7.6.

Client requested skips: Skips must be requested in writing at least 24 hours before your service day by email or SMS and must include your name and service address. Late skip requests may be treated as a no access or late cancellation if a technician has been dispatched or arrives.

7.3 No Access Visits

If a technician arrives but cannot access the service area due to locked gate, blocked path, overgrowth, heavy debris, aggressive animals, unsafe conditions, or other access issues, the attempt is recorded as a no access visit. Technicians will wait on site for up to 20 minutes. If we still cannot access the service area, the visit will be marked as No Access and skipped. 

No access visits are treated as completed visits due to travel time and costs. We document attempts with photos or notes. We do not return the same day. Any buildup at the next visit may be subject to additional charges under Sections 7.5 and 7.6.

7.4 Seasonal Conditions and Visibility (Snow, Ice, Leaves)

We do not guarantee removal of waste concealed by snow, ice, leaves, tall grass, or heavy debris. We provide best effort cleanup of visible waste only.

We do not rake, blow, or remove leaves or other debris as part of base Service. If conditions are unsafe to traverse, we may reschedule or treat the visit as no access.

7.5 Debris and Contamination (Straw, Mulch, Heavy Yard Material)

Debris that increases cleanup time, contamination, or bag usage, including straw, mulch, heavy leaf cover, or similar material, may result in additional charges based on severity.

7.6 Excess Waste and Extra Time Charges

If waste volume or site conditions require significantly more cleanup time than a typical visit (for example extended gaps between cleanups, additional dogs, pet boarding, heavy leaf cover, straw or debris, or a prior no access visit), an additional charge of $10 to $35 may apply

7.7 Service Quality and Complaint Window

If you believe waste was missed in a safe accessible area covered by your plan, you must notify us within 48 hours using the contact methods in Section 14. If verified, our sole obligation is to re service the affected area at no additional charge.

We do not provide refunds for issues reported after 48 hours or for waste in unsafe, obstructed, inaccessible, or out of scope areas.

8. Add On Services and Chemical Use

Add On Services are not included in base plans and must be purchased separately. Current Add On Services may include yard deodorizer treatments and application of sanitizer or disinfectant solutions to designated non grass surfaces. Availability may vary.

We follow manufacturer instructions and reasonable practices, but cannot guarantee reactions across all grass, plants, hardscapes, pets, or people. Some may experience irritation, staining, or discoloration. You must disclose known allergies, sensitivities, or surface concerns in advance. Liability limits in Sections 18 and 19 apply.

9. Documentation and Marketing Images

We may document Service using photos, notes, GPS logs, and gate or yard photos for quality assurance, training, and billing verification.

We may use non identifying photos or videos for marketing and will avoid obvious identifiers. You may opt out of marketing use in writing. Opt out does not prevent documentation for internal verification.

10. Pricing

Pricing is based on your plan selection and per visit rate, which may be affected by dog count, yard conditions, and frequency. Any monthly estimate is an approximation and actual totals vary with the number of route days in a given month.

Taxes
Prices and fees may not include applicable sales tax or other government imposed charges unless expressly stated. You are responsible for all applicable taxes. If taxes apply to the Service, we will calculate and add them to your invoice and charge them to your payment method on file. If you claim a tax exemption, you must provide valid documentation before service is performed.

11. Billing, Payment Authorization, Scheduling Requirements

11.1 Verified Card Required to Be Scheduled (All Services)

To be placed or kept on the schedule, you must have a valid credit or debit card on file. If payment information is missing, invalid, or cannot be verified when required, we may reschedule, pause, or remove the appointment from the schedule until payment information is added and verified. Service dates and times are not guaranteed until verified.

11.2 When Payment Is Processed (On Site Verification)

For both Subscriptions and one time cleanups, payment is typically processed only after a technician arrives on site and verifies access and conditions required to perform Service. By scheduling service, you authorize us to charge the card on file for the scheduled visit and any applicable fees, add ons, or surcharges once verified on site.

If a visit is recorded as no access under Section 7.3, you authorize us to charge for that visit after the documented attempt.

11.3 Failed Payments

We may retry failed payments. If payment cannot be processed, service may be paused, rescheduled, or terminated until resolved.

11.4 Refunds and Credits

No refunds for completed visits, dispatched visits, no access visits, or services already performed. If we cancel service for reasons solely within our control and do not reasonably provide an equivalent reschedule or fulfillment, we may issue an account credit at our discretion.

Chargebacks may result in immediate suspension and may require alternate payment or prepayment to resume service.

11.5 Pricing Changes

We may update rates and fees. For active Subscriptions, we provide at least 30 days notice of base rate increases by email and or website posting. Continued service after the effective date is acceptance.

11.6 Initial Cleanup Fee

An Initial Cleanup Fee of $25 applies to new enrollments and to reactivations after an interruption exceeding 30 consecutive days. We may waive this fee as part of a Promotion at our discretion.

12. Promotions

Promotions may have separate terms. Pausing, canceling, or allowing a Subscription to renew does not re qualify you for Promotions. Discounts apply to future charges only unless stated otherwise.

13. Communications Consent (Texts and Email)

By signing up, you agree to receive service, scheduling, and billing communications via SMS and email. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts. Use the unsubscribe link to opt out of emails.

14. Contact

Email: support@k9scooperheroes.com

15. Accounts

You must keep Account information accurate, protect credentials, and notify us promptly of unauthorized use.

16. Intellectual Property

All Service content and branding is owned by us or our licensors. You may not use our marks without prior written permission.

17. External Links

We are not responsible for third party websites or services.

18. Property Damage

We are not responsible for incidental damage unless caused by gross negligence. We are not liable for damage, injury, or loss arising from pre existing defects, hazards you fail to disclose, or our decision to avoid unsafe areas. Limited service still counts as completed for billing purposes.

19. Pet Handling and Health Disclaimer

We do not handle or restrain pets. You must secure pets prior to service. We are not liable for escapes due to faulty gates, broken latches, or owner error.

Service reduces visible waste but does not sterilize your yard or guarantee it is free of pathogens, pests, allergens, or zoonotic risks.

20. Right to Refuse or Discontinue Service, Subcontractors, Non Solicitation

We may refuse, limit, reschedule, suspend, or discontinue Service to any person, property, or area at our discretion, including if we decide to no longer serve a neighborhood, route, or service area due to routing changes, capacity, safety concerns, business decisions, or operational needs.

Service may be performed by owners, employees, or qualified subcontractors.

You agree that during Service and for 12 months after your last completed visit, you will not hire, solicit, or engage our employees or subcontractors to provide competing pet waste removal services outside of K9 Scooper Heroes LLC without prior written consent.

21. Disclaimers and Force Majeure

Service is provided as is and as available without warranties. We do not guarantee uninterrupted service or complete removal of all waste, debris, or odors.

We are not responsible for delays or failures due to events beyond our control, including severe weather, disasters, pandemics, government actions, labor disputes, shortages, outages, civil unrest, war, terrorism, or threats.

22. Limitation of Liability and Indemnification

Our total liability is limited to the greater of the amount you paid for the Service giving rise to the claim or $100. We are not liable for indirect, incidental, special, consequential, or punitive damages.

You agree to indemnify, defend, and hold harmless K9 Scooper Heroes LLC and its owners, employees, and subcontractors from claims arising from property conditions, pet behavior, your misuse, your violations, or third party claims except to the extent caused by our gross negligence or willful misconduct.

23. Governing Law

Ohio law governs these Terms.

24. Dispute Resolution

You agree to contact us first to attempt informal resolution. Small claims rights remain.

25. U.S. Legal Compliance

You represent you are not in an embargoed country and not on restricted party lists.

26. Severability, Waiver, Assignment

If any provision is unenforceable, the rest remains effective. Failure to enforce is not a waiver. You may not assign without consent. We may assign to an Affiliate or successor.

27. Changes to These Terms

We may update these Terms. For material changes, we provide 30 days notice by posting and or contacting you. Continued use after changes is acceptance.

28. Privacy and Data Use

We do not sell your personal information. We use your information for communication, scheduling, and payment processing as described in our Privacy Policy.

29. Cancellation and Termination

You may cancel by written notice through the portal, email, or SMS. Cancellation is effective at the end of your current service period. No refunds for visits already scheduled, dispatched, attempted, or completed.

We may suspend or terminate your Account for violations, unsafe conditions, or nonpayment. Reactivation may require payment of the Initial Cleanup Fee and any applicable charges.

30. Subscription Duration and Auto Renew

Subscriptions renew until canceled under Section 29.

31. Testimonials and Reviews

By submitting a review or testimonial, you grant us permission to use it in marketing materials.

32. Mailing Address

K9 Scooper Heroes LLC
1425 Whipple Ave NW
Canton, OH 44708