(330) 919-5547
Address
Canton, OH 44708
Email
(330) 919-5547

K9 Scooper Heroes – Privacy Policy

Last Updated: August 11, 2025
Company: K9 Scooper Heroes LLC, 2014 Champions Gateway STE 301, Canton, OH 44708
Website: https://www.k9scooperheroes.com

This Privacy Policy explains how K9 Scooper Heroes LLC (“K9 Scooper Heroes,” “we,” “us,” or “our“) collects, uses, discloses, and safeguards information when you visit our website, request a quote, or use our services (the “Service“). By using the Service, you agree to this Policy. If you do not agree, please do not use the Service.

1) Who We Are & Scope

  • Controller: K9 Scooper Heroes LLC is the controller of your personal information.

  • Scope: This Policy applies to information we collect online (website, forms, email, SMS/MMS) and offline (in‑person at service locations or events) in the United States. The Service is intended for U.S. residents.

2) Information We Collect

We collect information in three primary ways: (a) you provide it to us, (b) we collect it automatically, and (c) we receive it from third parties.

A) Information You Provide

  • Contact & Profile: name, address, service address, email, phone, gate codes or access instructions.

  • Account & Preferences: username, communication preferences, service frequency, number of dogs, add‑on selections.

  • Payment Details: payment token/ID from our payment processors and limited billing metadata (we do not store full card numbers; processors handle this securely).

  • Customer Support & Feedback: messages, reviews, testimonials, survey responses.

  • Referrals: details you submit about a referred person (e.g., name, email, phone). Please only share referrals with their permission.

B) Information Collected Automatically

  • Service Logs: date/time of visits, service completion status, route/arrival/completion notifications.

  • Location & Verification Data: GPS coordinates or geotags tied to a visit or photo for quality assurance and billing verification.

  • Photos & Media: time‑stamped gate/access photos and before/after service photos.

  • Device/Usage: IP address, browser type, pages viewed, clicks, and similar analytics.

  • Cookies & Similar Tech: session cookies (essential), and—if enabled—analytics or advertising cookies.

C) Information from Third Parties

  • Payment Processors: status of transactions, card type/last four digits, failure/approval codes.

  • Marketing & Analytics Partners: aggregate campaign metrics and site analytics.

  • Lead Sources & Platforms: information you choose to share via platforms such as Facebook Lead Ads, Nextdoor, or scheduling widgets.

3) How We Use Information

We use information to:

  • Provide & Maintain the Service: schedule visits, perform cleanups, send notifications, process payments, and deliver add‑ons.

  • Verify & Improve Quality: GPS, gate photos, and time stamps for service confirmation, training, and dispute resolution.

  • Communicate with You: quotes, onboarding, reminders, updates, billing notices, and support.

  • Personalize & Improve: understand usage, improve routing and pricing, and develop new features.

  • Security & Fraud Prevention: detect, investigate, and prevent fraud or misuse.

  • Legal & Compliance: enforce our Terms, collect amounts owed, and comply with laws.

4) SMS, MMS & Email Communications

  • By providing your number or email, you consent to receive messages about scheduling, service, and billing. Message frequency varies. Msg & data rates may apply.

  • You may opt out of texts at any time by replying STOP; for email, use the unsubscribe link or email us at support@k9scooperheroes.com.

  • Opting out of operational messages may limit our ability to provide timely notifications.

5) Cookies & Tracking Technologies

  • Essential Cookies: required for site functionality (authentication, security).

  • Analytics Cookies: help us understand site usage and improve performance.

  • Advertising/Marketing Cookies (if used): measure campaigns and show relevant offers.

  • Your Choices: most browsers let you block/delete cookies; doing so may impact site functionality. Some analytics providers offer their own opt‑outs.

  • Do Not Track: we currently do not respond to browser Do Not Track signals.

6) When We Share Information

We do not sell personal information. We may share information as follows:

  • Service Providers/Processors: payment processing, hosting, email/SMS delivery, analytics, customer support, and routing tools—bound by confidentiality and data‑protection obligations.

  • Business Transfers: as part of a merger, acquisition, financing, or sale of assets (we will notify you and honor choices you have made).

  • Legal & Safety: to comply with law, subpoenas, or lawful requests; to protect rights, property, safety of you, us, or others; to collect amounts owed or prevent fraud/abuse.

  • With Your Direction: when you instruct us to share information (e.g., with a referral program partner).

7) Data Retention

  • Account & Service Records: kept while you have an active relationship and for up to 3 years after your last interaction, unless a longer period is needed for legitimate business purposes (e.g., dispute resolution).

  • Payment & Billing Records: retained for 7 years to meet tax, audit, and accounting obligations.

  • Photos & GPS Logs: typically retained up to 24 months for quality assurance and dispute resolution, then archived or deleted.

  • We may anonymize or aggregate data for analytics and retain it without time limit.

8) Your Choices & Rights

Depending on your state, you may have rights to access, correct, delete, or receive a copy of personal information; and to opt out of certain processing (e.g., targeted advertising or “sale/share” under state privacy laws). We do not sell personal information and do not use sensitive personal information for inferring characteristics.

How to Exercise Rights: Email support@k9scooperheroes.com with the subject “Privacy Request” and include your name, service address, and a description of your request. We may take reasonable steps to verify your identity.

Authorized Agents (CA/VA/CO/CT/UT): You may designate an agent; we may require proof of authorization and verification.

Appeals: If we deny your request, you may appeal by replying to our decision email with “Privacy Appeal.”

9) Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.

10) Security

We use reasonable administrative, technical, and physical safeguards (e.g., TLS encryption in transit; PCI‑compliant processors for payments). No method of transmission or storage is 100% secure.

11) Links to Other Sites

We are not responsible for the privacy practices of third‑party sites or services. Please review their privacy policies.

12) International Users

We operate in the United States. If you access the Service from outside the U.S., you understand your information may be processed in the U.S., where laws may differ from those in your jurisdiction.

13) Changes to This Policy

We may update this Policy from time to time. For material changes, we will provide 30 days’ notice by posting to our website and/or contacting you. Your continued use of the Service after changes take effect constitutes acceptance.

14) Contact Us

Email: support@k9scooperheroes.com
Mail: K9 Scooper Heroes LLC, 2014 Champions Gateway STE 301, Canton, OH 44708