K9 Scooper Heroes LLC Terms of Service
Effective Date: 04/01/26
1. Definitions
Account means a profile created to access or manage the Service.
Add On Services means optional services purchased separately when available, including yard deodorizer treatments and the application of sanitizer or disinfectant solutions to designated non grass surfaces. We may introduce additional Add On Services in the future.
Affiliate means any entity that controls, is controlled by, or is under common control with the Company.
Company, we, us, or our means K9 Scooper Heroes LLC.
Feedback means ideas, suggestions, or proposals you submit to us.
One Time Cleanup means a non recurring cleanup service performed on a one time basis, including initial, spring, catch up, or special request cleanups.
Promotions means special offers, discounts, contests, credits, or free trials.
Service means our website, client portal, and pet waste removal and related offerings, including recurring service, One Time Cleanups, and any Add On Services.
Subscription means a recurring service plan for ongoing Service.
You or Client means the person or entity using the Service.
2. Acceptance, Eligibility, and Entire Agreement
You must be at least 18 years old to use the Service. By creating an Account, checking an "I agree" box, signing up by phone, web form, text, or email, allowing us onto your property, placing a card on file, paying an invoice, or otherwise using the Service, you agree to these Terms and our Privacy Policy.
These Terms, together with any written service confirmation, estimate, quote, invoice, order form, plan selection, promotion terms, or other written communication we provide, form the entire agreement between you and us and supersede prior discussions or agreements relating to the Service.
3. Scope of Service
We scoop, bag, and haul away pet waste from reasonably accessible outdoor areas based on your selected plan or service type.
We may offer Add On Services seasonally or from time to time when available and selected. Availability may vary due to weather, staffing, product availability, and operational capacity.
Unless expressly stated in writing, our base Service does not include:
landscaping or general property maintenance, including mowing, raking, blowing, trimming, weed removal, or hauling yard debris
entry into confined, obstructed, or hard to reach spaces, including under decks, porches, sheds, stairs, trampolines, playsets, vehicles, or dense brush
waste removal from unsafe or hazardous areas, including steep ledges, cliffs, drop offs, unstable retaining walls, unstable ground, or any area our technician deems unsafe
collection or handling of biohazardous or hazardous materials, including blood, vomit, large areas of liquid diarrhea, human waste, medical sharps, broken glass, chemical spills, wild animal carcasses, or any material that presents elevated health, contamination, or safety risk in our judgment
If unsafe, obstructed, or hazardous conditions exist, we may limit or refuse service to those areas. The visit may still be considered completed for all safe and accessible areas.
4. Scheduling, Routing, Service Days, and Timing
We route for efficiency, safety, and cost control. Specific arrival times or time windows are not guaranteed unless expressly agreed by us in writing.
You acknowledge and agree that we may assign, select, change, move, or reschedule your cleanup day, route placement, service timing, or technician at any time for route optimization, staffing, holidays, weather, safety, operational efficiency, business needs, payment issues, or other scheduling reasons.
Your service day may remain generally consistent, but it is not guaranteed.
A requested cleanup date, recurring start date, or scheduled visit is not considered confirmed unless all applicable scheduling requirements in Section 11 have been satisfied, including any required valid card on file and any required prepayment.
If enabled in your Account, you may receive service related notifications, including on the way and completed visit notifications.
5. Yard Access, Safety, and Client Responsibilities
5.1 Yard Access and Safety
You are responsible for providing safe, unobstructed access to the service areas, including functional unlocked gates and clear, reasonably safe walking paths.
The following may result in a charged no access visit under Section 7.3:
locked gates or blocked access
overgrown grass or heavy debris
aggressive animals or unsafe pet behavior
dangerous weather or ground conditions
any other unsafe, inaccessible, or hazardous condition
For safety, we will not climb fences, enter homes or garages, handle pets, crawl into confined spaces, or work on unsafe terrain. Waste in unsafe or inaccessible areas may be left in place, and the visit may still be treated as completed for accessible areas.
5.2 Client Responsibilities
You agree to:
maintain reasonably safe and accessible conditions, including gates, paths, grass height, and debris control
secure pets and disclose aggressive, reactive, or anxious animals
disclose known hazards such as holes, exposed wires, damaged irrigation, unstable structures, or slip and fall risks
keep contact information, billing details, pet count, and service address accurate and updated
ensure required payment methods and any required prepayment are completed before your scheduled service date
5.3 Authorization to Enter Property
You authorize K9 Scooper Heroes LLC, its owners, employees, agents, and subcontractors to enter your property on scheduled service days to perform the Service, including accessing gated yards and designated service areas. You represent that you have the legal right to grant this access. If access cannot be safely obtained upon arrival, the visit may be treated as a no access visit under Section 7.3.
6. Service Area
We provide Service only within our defined service area. We may refuse, limit, reschedule, or discontinue Service outside our service area or in any area we choose not to serve based on routing, travel distance, capacity, safety, or operational needs.
7. Pauses, Missed Visits, No Access, Conditions, Debris, Extra Charges, and Service Quality
7.1 Pauses and Reactivation
Subscriptions may be paused for up to 30 consecutive days, subject to approval, in order to help maintain route placement. Pause requests must be submitted at least 48 hours before the next scheduled visit.
During an approved pause, service stops and billing for future scheduled visits during the approved pause period stops.
If service is paused or interrupted for 31 days or more since your last completed service day, we may remove you from the route. Route placement and preferred service day are not guaranteed upon return. Reinstatement is subject to availability, current pricing, and our then current enrollment requirements. We may treat your return as a new enrollment, and an Initial Cleanup Fee under Section 11.9 may apply.
7.2 Missed Visits and Fulfillment
Our standard service week is Monday through Friday. Saturday and Sunday are not standard route days and may be used at our discretion for catch up visits, initial cleanups, One Time Cleanups, and limited overflow scheduling.
A scheduled visit may not occur on the originally expected day due to a client requested skip, holiday timing, weather, safety, route changes, staffing, or other operational needs.
Fulfillment works as follows:
if we reschedule within the same service week, we perform one standard visit and it counts as one visit
if we cannot reschedule within the same service week, the missed visit may be fulfilled by a catch up visit on your next regular service day
at our discretion and based on routing, we may also schedule catch up visits on Saturday or Sunday
a catch up visit covers accumulation since your last completed visit and may represent more than one visit depending on the length of the gap and your plan frequency
If conditions materially exceed what is typical for the represented visits, additional charges may apply under Sections 7.5 and 7.6.
Client requested skips must be requested in writing at least 24 hours before your service day by email or SMS and must include your name and service address. Late skip requests may be treated as a no access visit or late cancellation if a technician has already been dispatched or arrives.
7.3 No Access Visits
If a technician arrives but cannot access the service area due to a locked gate, blocked path, overgrowth, heavy debris, aggressive animals, unsafe conditions, or other access issues, the attempt is recorded as a no access visit. Technicians may wait on site for up to 20 minutes. If access still cannot be obtained, the visit may be marked as No Access and skipped.
No access visits are treated as completed visits due to reserved route space, travel time, and labor cost. We may document attempts with photos, notes, or GPS data. We are not obligated to return the same day. Any buildup at the next visit may be subject to additional charges under Sections 7.5 and 7.6.
7.4 Seasonal Conditions and Visibility
We do not guarantee removal of waste concealed by snow, ice, leaves, tall grass, mud, standing water, or heavy debris. We provide best effort cleanup of visible waste only.
We do not rake, blow, dig, or remove leaves, snow, or other debris as part of base Service. If conditions are unsafe or materially obstruct visibility, we may reschedule, defer fulfillment, perform a visible only cleanup, or treat the visit as no access, depending on the circumstances.
7.5 Debris and Contamination
Debris or site contamination that materially increases cleanup time, contamination risk, or bag usage, including straw, mulch, heavy leaf cover, mud, animal waste from non household animals, or similar material, may result in additional charges based on severity.
7.6 Excess Waste and Extra Time Charges
If waste volume or site conditions require materially more cleanup time than a typical visit, including extended gaps between cleanups, additional dogs, pet boarding, prior no access visits, heavy accumulation, excessive debris, or similar conditions, an additional charge of $10 to $35 or more may apply depending on the conditions and labor required.
7.7 Service Quality and Complaint Window
If you believe waste was missed in a safe, accessible area covered by your plan, you must notify us within 48 hours using the contact methods in Section 14. If we verify the issue, our sole obligation is to re service the affected area at no additional charge.
We do not provide refunds for issues reported after 48 hours or for waste located in unsafe, obstructed, inaccessible, excluded, or out of scope areas.
8. Add On Services and Chemical Use
Add On Services are not included in base plans and must be purchased separately. Current Add On Services may include yard deodorizer treatments and application of sanitizer or disinfectant solutions to designated non grass surfaces. Availability may vary.
We follow manufacturer instructions and reasonable handling practices, but we do not guarantee outcomes across all grass types, plants, hardscapes, pets, or people. Irritation, staining, discoloration, or other unintended effects may occur. You must disclose known allergies, sensitivities, vulnerable surfaces, or other concerns in advance. Liability limitations in these Terms apply to Add On Services.
9. Documentation and Marketing Images
We may document Service using photos, notes, timestamps, GPS logs, gate photos, or yard photos for quality assurance, training, scheduling, billing verification, safety review, and dispute resolution.
We may use non identifying photos or videos for marketing and promotional purposes and will make reasonable efforts to avoid obvious personal identifiers. You may opt out of marketing use in writing. An opt out does not limit our ability to document Service for internal records, billing verification, training, or dispute resolution.
10. Pricing and Taxes
Pricing is based on your selected plan, service type, yard conditions, dog count, service frequency, travel considerations, and waste volume. Recurring service is billed based on the number of visits scheduled in a given month. Any quoted monthly amount is an estimate only unless expressly stated otherwise and may vary based on the number of scheduled service occurrences in a month, approved add ons, taxes, extra time, no access charges, or other applicable charges under these Terms.
One Time Cleanups are custom quoted based on the specific property, dog count, waste volume, yard conditions, travel, and any other relevant factors. Unless expressly stated in writing, One Time Cleanups are not offered at a universal flat rate.
Unless expressly stated otherwise, prices and fees do not include applicable sales tax or other government imposed charges. You are responsible for all applicable taxes. If taxes apply, we may calculate and add them to your invoice and charge them to your payment method on file. If you claim a tax exemption, you must provide valid documentation before service is performed.
11. Billing, Payment Authorization, and Confirmation Requirements
11.1 Valid Card on File Required
To be placed on the schedule, remain on the schedule, or have a requested service date treated as confirmed, we may require a valid credit or debit card on file.
For recurring Subscriptions, a scheduled start date, ongoing service day, or route placement is not guaranteed unless required payment information has been provided.
For One Time Cleanups, a valid card on file may be required before the scheduled cleanup day for the appointment to be confirmed. If a valid card is not on file when required, we may skip, cancel, or remove the cleanup from the schedule without notice and without holding that time slot.
We reserve the right to require a card on file even if another payment method is later accepted.
11.2 Recurring Billing
Recurring service is billed month to month on a prepaid basis according to your selected plan, service frequency, and the number of scheduled visits in each billing period.
For new recurring clients, the initial invoice is due before service begins unless we expressly agree otherwise in writing. If a new recurring client starts service part way through a month, the initial invoice may include the remaining scheduled visits for the current month plus the following month. In other situations, we may prorate the starting amount or otherwise bill based on the number of scheduled visits in the applicable billing period.
Ongoing invoices are due in advance for the upcoming service period and must be paid in full by the due date or before the next scheduled service date, whichever comes first.
Monthly totals may vary depending on service frequency, approved add ons, extra charges, taxes, and the number of scheduled service days falling within a given month.
We may send invoices on or around the first day of the month or at another time consistent with your billing cycle.
11.3 One Time Cleanup Payment Requirement
For One Time Cleanups, full payment is due before service begins unless we expressly agree otherwise.
We may require payment in full by card before arrival, on arrival before work begins, or by another approved payment method collected before service begins.
If full payment for a One Time Cleanup is not made before service begins, we may refuse service, cancel the appointment, remove the cleanup from the schedule, and decline to hold that time slot open.
11.4 Payment Authorization
By enrolling in recurring service, booking a One Time Cleanup, placing a card on file, or using the Service, you authorize us to charge the payment method on file for applicable invoices, recurring visits, taxes, approved add ons, initial cleanup fees, excess waste charges, no access charges, special trip fees, late approved charges, declined payment fees, and other amounts authorized under these Terms or otherwise approved by you.
If payment information is missing, invalid, expired, cannot be verified, or cannot be processed, we may pause, reschedule, skip, or remove you from the schedule until payment requirements are satisfied. Service dates are not guaranteed until those requirements are satisfied.
11.5 When Payment Is Processed
For recurring service, payment may be processed according to your billing setup, including prepaid month to month billing, autopay, manual payment before the due date, payment collected on the first service visit, prorated starting charges, or other payment timing we communicate to you.
For One Time Cleanups, payment must be received in full before work starts unless we expressly agree otherwise.
If a visit is recorded as no access under Section 7.3, you authorize us to charge for that visit if the charge applies under your plan or booking terms.
11.6 Failed Payments, Declined Cards, and Nonpayment
We may retry failed or declined payments.
If your card is declined, your invoice remains unpaid, or payment is not successfully made in full by your next scheduled service date, we may remove you from the schedule, suspend service, cancel upcoming visits, revoke route placement, and decline to hold your spot open.
We are not required to continue reserving route space, appointment slots, recurring service days, or preferred scheduling for unpaid accounts.
Reinstatement after removal for nonpayment is subject to availability, current pricing, a valid payment method, payment of any outstanding balance, and any applicable reactivation or Initial Cleanup Fee.
11.7 Refunds and Credits
We do not provide refunds for completed visits, dispatched visits, no access visits, services already performed, or appointments canceled because required payment was not provided on time.
If we cancel service for reasons solely within our control and do not reasonably provide an equivalent reschedule or fulfillment, we may issue an account credit at our discretion.
Chargebacks may result in immediate suspension and may require alternate payment, prepayment, or permanent removal from the schedule before future service is accepted.
11.8 Pricing Changes
We may update rates, fees, and pricing structures from time to time. For active recurring clients, we will provide at least 30 days notice of material base rate increases by email, portal notice, SMS, website posting, or another reasonable method. Continued use of the Service after the effective date constitutes acceptance of the updated pricing.
11.9 Initial Cleanup Fee
An Initial Cleanup Fee of $25 may apply to new enrollments, reactivations after an interruption exceeding 30 consecutive days, or accounts requiring substantial first visit catch up service. We may waive this fee as part of a Promotion at our discretion.
11.10 No Hold for Unpaid Accounts
If an account is unpaid, we are not obligated to hold a recurring spot, route position, requested cleanup date, or future appointment. Any future scheduling after nonpayment is subject to current availability and current pricing.
12. Promotions
Promotions may have separate terms and may be modified, limited, or discontinued at any time unless prohibited by law. Pausing, canceling, allowing a Subscription to lapse, or reactivating service does not automatically re qualify you for prior Promotions unless expressly stated otherwise. Discounts apply to future charges only unless expressly stated otherwise.
13. Communications Consent
By signing up, you consent to receive service related, scheduling, billing, account, and customer support communications from us by SMS, phone call, and email. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts. Use any unsubscribe link provided to opt out of marketing emails.
You understand that opting out of non essential messages may affect scheduling or account communication. Transactional communications related to scheduling, billing, access, account status, or service issues may still be sent as permitted by law.
14. Contact
Email: support@k9scooperheroes.com
15. Accounts
You must keep Account information accurate, protect your credentials, and notify us promptly of unauthorized use.
You are responsible for keeping your payment method, service address, pet count, gate instructions, and contact information current.
16. Intellectual Property
All Service content, branding, logos, text, graphics, designs, and materials are owned by us or our licensors and are protected by applicable intellectual property laws. You may not use our marks, materials, or branding without prior written permission.
17. Third Party Services and External Links
We are not responsible for third party websites, platforms, payment processors, software providers, messaging platforms, or other third party services, even if we link to or use them in connection with the Service.
18. Property Damage
To the fullest extent permitted by law, we are not responsible for incidental property damage unless directly caused by our gross negligence or willful misconduct. We are not liable for damage, injury, or loss arising from pre existing defects, hidden hazards, pet behavior, faulty gates or latches, conditions you fail to disclose, or our decision to avoid unsafe or excluded areas.
Limited service still counts as completed for billing purposes when unsafe, inaccessible, or excluded areas prevent full completion.
19. Pet Handling and Health Disclaimer
We do not handle, restrain, supervise, or care for pets. You must secure pets prior to service unless we expressly agree otherwise.
We are not liable for escapes, injuries, or incidents caused by faulty gates, broken latches, pet behavior, owner error, or unsafe property conditions.
Service reduces visible pet waste but does not sterilize your yard or guarantee that it is free of pathogens, parasites, odors, pests, allergens, or zoonotic risks.
20. Right to Refuse or Discontinue Service; Subcontractors; Non Solicitation
We may refuse, limit, reschedule, suspend, or discontinue Service to any person, property, neighborhood, route, or area at our discretion, including for route changes, travel distance, capacity limits, staffing, safety concerns, payment issues, abusive conduct, business decisions, or operational needs.
Service may be performed by owners, employees, agents, or qualified subcontractors.
You agree that during the time you receive Service and for 12 months after your last completed visit, you will not directly hire, solicit, or engage our employees or subcontractors to provide competing pet waste removal services outside of K9 Scooper Heroes LLC without our prior written consent.
21. Disclaimers and Force Majeure
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not guarantee uninterrupted service, exact service days, specific arrival times, complete removal of all waste, or complete elimination of odors, pests, parasites, or contamination.
We are not responsible for delays, reschedules, route changes, or failures caused by events beyond our reasonable control, including severe weather, snow, flooding, natural disasters, pandemics, government actions, labor disputes, shortages, outages, vehicle failures, civil unrest, war, terrorism, or similar events.
22. Limitation of Liability and Indemnification
To the fullest extent permitted by law, our total liability for any claim relating to the Service is limited to the greater of the amount you paid for the specific Service giving rise to the claim or $100.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost time, lost profits, replacement services, property value impacts, or emotional distress.
You agree to indemnify, defend, and hold harmless K9 Scooper Heroes LLC and its owners, officers, employees, agents, and subcontractors from claims, liabilities, damages, losses, and expenses arising out of or related to property conditions, pet behavior, unsafe access, your misuse of the Service, your breach of these Terms, or third party claims connected to your property or pets, except to the extent caused by our gross negligence or willful misconduct.
23. Governing Law
These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws principles.
24. Dispute Resolution, Venue, and Attorneys' Fees
You agree to contact us first and make a good faith effort to resolve any dispute informally before filing a legal claim.
Except for matters properly brought in small claims court, any lawsuit, claim, or proceeding arising out of or relating to these Terms or the Service must be brought exclusively in the state courts located in Stark County, Ohio, or, if jurisdiction is proper, the federal court serving that county. You consent to the personal jurisdiction and venue of those courts.
To the fullest extent permitted by law, each party waives any objection to venue in those courts based on inconvenience or any similar doctrine.
In any action or proceeding to enforce these Terms, the prevailing party may recover its reasonable attorneys' fees, court costs, and expenses to the extent permitted by law.
Nothing in this Section prevents either party from seeking relief in small claims court where proper.
25. U.S. Legal Compliance
You represent that you are not located in an embargoed country and are not on any restricted party list that would prohibit use of the Service.
26. Severability, Waiver, and Assignment
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
Failure to enforce any provision is not a waiver of that provision or any other provision.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an Affiliate, purchaser, successor, or assignee in connection with a merger, acquisition, sale of assets, or similar transaction.
27. Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days notice by posting updated Terms and or contacting you through email, SMS, portal notice, or another reasonable method. Continued use of the Service after the effective date of revised Terms constitutes acceptance.
28. Privacy and Data Use
We do not sell your personal information. We use your information for communication, scheduling, payment processing, documentation, service delivery, customer support, business operations, and related purposes as described in our Privacy Policy.
29. Cancellation and Termination
You may cancel by written notice through the client portal, email, or SMS.
Unless we agree otherwise in writing, cancellation is effective after completion of any already scheduled and unpaid service obligations or at the end of your current prepaid service period, whichever applies.
We do not provide refunds for visits already scheduled, dispatched, attempted, skipped for no access, canceled for lack of required payment, or completed.
We may suspend, cancel, or terminate your Account or Service for violations of these Terms, unsafe conditions, repeated access failures, chargebacks, nonpayment, abusive conduct, operational changes, or any other business reason we deem appropriate.
If your account remains unpaid by your next scheduled service date, we may remove you from the schedule and will not hold your route spot or appointment slot open.
Reactivation after cancellation, termination, or removal from schedule may require a valid card on file, payment of any outstanding balances, reassignment to a new service date, and any applicable Initial Cleanup Fee or other charges.
30. Subscription Duration and Auto Renewal
Subscriptions continue until canceled in accordance with Section 29. If your Subscription is billed on a recurring basis, you authorize recurring charges until cancellation becomes effective under these Terms.
We do not guarantee continuation of any specific service day, technician, route order, or time slot.
31. Testimonials and Reviews
By submitting a review, testimonial, comment, photo, video, or similar content to us, you grant us a non exclusive, royalty free, worldwide permission to use, reproduce, display, publish, and distribute that content for marketing, promotional, and business purposes, unless prohibited by law.
32. Mailing Address
K9 Scooper Heroes LLC
1425 Whipple Ave NW
Canton, OH 44708
